Frequently Asked Questions

Everything you need to know about shopping with Sub-Shop.com

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return or exchange process.

How can I track my package?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, Sub-Shop.com ships to over 50 countries worldwide. Shipping rates and potential customs fees are calculated at checkout based on your location.

How do I ensure I am choosing the right size or model?

Each product page features a detailed size guide and technical specifications. If you are still unsure, our customer service team is available via live chat to help you make the right choice.